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We speak English, Mandarin and Cantonese |
About us
Gold Star Finance is a mortgage broker based in Brisbane. We provide high quality, expert financial and home loan broking services throughout south-east Queensland. Gold Star Finance is principally involved in the home loan market and we provide advice to residential and commercial customers. However, we can also assist our clients to secure personal loans and leasing finance.
We are agents/brokers for a panel of over 40 lenders and can find the right home loan or financing package to suit any client; that includes reverse mortgages, low-doc home loans, and leasing. At Gold Star Finance Loan Brokers we pride ourselves on offering the highest quality customer service. In addition to meeting our own high standards, we meet industry-level requirements for experience and qualifications to ensure that our expertise and advice is always in our client’s best interests.
Catherine Yap, Principal
Our principal consultant is an experienced lending manager. Catherine started her career in the banking and finance industry as a business consultant at SunCorp. She then moved into residential lending with a local mortgage company. Since that move, there was no turning back and she has been successfully assisting clients to achieve appropriate home finance ever since.
Catherine takes the time to understand her clients and, just as importantly, to ensure they understand their home loan options and the entire home loan application process. Catherine is a friendly, approachable and down-to-earth person, as well as being patient and persistent. This is a combination that she believes to be essential in helping clients find and secure an appropriate home loan on time and without fuss.
Ever since she helped her first client to purchase property, Catherine has found the most rewarding aspect of her role is simply being able to assist people to finance their dream home. Catherine is multilingual and offers outstanding customer service to clients speaking English, Mandarin and Cantonese.
Industry credentials
Mortgage Finance Association of Australia (MFAA). The MFAA is a leading provider of service and representation to mortgage brokers, finance brokers, mortgage managers, lenders (bank and non-bank), and originators to assist them develop, foster, and promote the mortgage and finance industry. Gold Star Finance is a member. The MFAA requires that all members comply with and maintain a rigorous set of standards. MFAA membership means that you can expect high standards of experience, education, accreditation, integrity and dispute resolution provided by an external dispute resolution service. Find out more, MFAA website.
Finance Brokers Association of Australia. The FBAA was formed to establish and maintain a set of measurable standards of proper professional practice that ensures sourcing domestic and commercial funding is done in the best interests of clients. Gold Star Finance is a member. The standards have been published within an industry-recognised Code of Practice. Find out more, FBAA website.
SEQUAL is the Senior Australians Equity Release Association of Lenders and it was developed to provide mortgage brokers and lenders with specialised knowledge of reverse mortgages. Catherine Yap is a SEQUAL-accredited Reverse Mortgage ConsultantCatherine, having specific training and knowledge in the field of reverse mortgages. She can offer advice to seniors who are interested in examining the possibilities of reverse mortgage financing. Find out more, SEQUAL website.
Gold Star Finance offers a certified dispute resolution service. If a customer has a complaint that cannot be resolved internally, they can contact the Credit Ombudsman Service Limited (COSL), which is an external disputes Resolution Scheme approved by ASIC (Australian Securities & Investments commission. Find out more, COSL website.
Contact Gold Star Finance today for a free, no-obligation consultation to discuss your next home loan, investment loan, reverse mortgage, business or commercial loan or personal loan.
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